These Terms and Conditions (“Terms”) govern the use of Wizardo casino, including the website, player account, games, payments, bonus promotions, mobile access and other platform functions. By registering, logging in or using the website, you confirm that you have read and accept these Terms.
Additional rules may apply to individual games, promotions, tournaments, VIP functions, payment processes, technical functions or mobile use. If such additional rules are displayed, they apply in addition to these Terms.
1. Scope and contractual basis
These Terms apply to all content, functions and services provided through Wizardo casino. They regulate the relationship between the platform operator and users of the website.
Use of the platform is only permitted if you comply with these Terms and the game, payment, bonus and account rules shown where relevant. If you do not agree with these Terms, you must not use the platform.
2. Platform operator
The services are operated by Tusitier Ltd, a company registered under the laws of Belize with registration number 000047451. The company is licensed by the Anjouan Offshore Authority under licence number ALSI-202505043-FI2.
The registered address is: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. These details are provided for transparency and refer to the operator of the online services offered.
3. Eligibility and account use
Use of Wizardo casino is permitted only for persons who are at least 18 years old or have reached the higher legal minimum age that applies in their location. You are responsible for checking whether use of the platform is permitted where you are located.
The platform may only be used privately and not commercially. Use on behalf of third parties, account sharing, account sale or use of another person’s data is not allowed.
Wizardo casino may change, restrict or remove games, functions, payment methods, bonus offers, mobile access options or technical areas if this is required for legal, technical, security-related or operational reasons. Mobile use may also differ depending on device and browser; more information is available on the Wizardo casino App page.
4. Registration, account security and multiple accounts
For certain functions, a personal player account must be created. During registration, details such as name, date of birth, address, email address, phone number, password and other required information may be requested.
All information must be correct, complete and up to date. If relevant data changes, an update or additional review may be required. False, incomplete or misleading information may lead to account restriction or closure.
Each person may generally have only one player account. Multiple accounts, shared accounts, transferred accounts or accounts using another person’s data are not allowed. You are responsible for keeping your login details secure and must not share passwords with other people.
If you suspect that your account has been used without authorization, you should inform support as soon as possible. Until the situation is clarified, individual functions may be restricted to protect the account and balance.
5. Verification, AML and KYC
Wizardo casino may carry out identity, age, address, payment and security checks. Such checks may be required during registration, deposits, withdrawals, unusual activity, account closure or other security-related processes.
Documents or evidence may be requested for verification, such as an official ID, passport, proof of address, payment proof, a selfie with a document, video verification or information about the source of funds.
If requested documents are not provided completely, correctly or on time, Wizardo casino may pause withdrawals, block bonus functions, restrict individual account functions or close the account.
6. Deposits, withdrawals and payment rules
Deposits and withdrawals are made through the payment methods shown in the cashier area. Which methods are available may depend on the account, currency, technical availability, payment provider, security review and internal requirements.
Payments may only be made using payment methods that lawfully belong to the account holder. Third-party payments, payment instruments belonging to others or payments made on behalf of other people are not allowed. If a third-party payment is detected, transactions may be rejected, winnings cancelled or additional checks carried out.
Balance and transactions are shown in the player account and processed according to payment, account and game rules. A payment method visible in the account does not automatically guarantee that it is available for every transaction.
Before withdrawals, identity verification, payment checks, active bonus terms, wagering requirements, AML/KYC checks or security controls may be required. Withdrawals may be delayed, rejected or temporarily suspended if documents are missing, bonus rules are not fulfilled or there is suspicion of a rule violation.
7. Refunds and chargebacks
Deposits are generally made for the use of the services offered and are not automatically refundable. A refund may be reviewed in special cases, such as technical payment errors or exceptional circumstances.
If a deposited amount or a related bonus has already been used for bets, a refund may be excluded. Chargebacks, disputed payments, repeated payment failures or unusual transaction patterns may lead to account review, payment restrictions or suspension.
Abusive chargebacks or payment disputes may also lead to cancellation of bonuses, withholding of withdrawals during review or account closure.
8. Games, bets and results
The games offered are subject to their respective game rules, paytables and technical processes. Game rounds, bets and results are processed according to the rules of the relevant game and the platform’s technical records.
Many casino slots use random mechanisms or RNG systems. The game rules, technical records and information displayed in the game are decisive. Previous results do not create any entitlement to later winnings.
Winnings are recognized only if they are achieved according to the applicable game rules, account rules and platform conditions. If a game includes its own notices, paytables or additional terms, these should be checked before play.
9. Technical errors and interrupted game rounds
In the event of technical errors, incorrect displays, interrupted game rounds, incorrect balance displays, bonus-function disruptions or unclear transactions, Wizardo casino may review, correct or void affected bets, winnings, rounds or account movements.
An incorrect display, system error or obvious malfunction does not create an automatic right to payout. Server logs, system data and technical records may be used as the decisive reference for reviewing game and payment processes.
If a game round is interrupted or a result seems unclear, you should contact support and provide details as precisely as possible, such as game name, time, stake, round, error message and device used.
10. Bonuses, promotions and bonus abuse
Wizardo casino may provide different promotions, including free spins, deposit bonuses, missions, tournaments, VIP rewards or other offers. More information about available promotions is available on the casino bonus page.
Each promotion may have its own terms, such as minimum deposit, wagering, validity period, maximum bets, game restrictions, cashout limits, activation rules or verification requirements. The terms shown in the promo area should be checked before activation.
Bonus abuse is not allowed. This includes multiple accounts, false information, coordinated playing patterns, technical exploitation, bypassing bet limits, using other people’s accounts or using a promotion against its terms. In case of violations, bonuses, free spins, winnings or further promotions may be cancelled.
11. Prohibited behaviour and sanctions
Prohibited behaviour includes false information, multiple accounts, account use by third parties, sharing login details, fraud, collusion, bots, automated playing methods, manipulation, exploitation of technical errors, bonus abuse and disruption of platform operation.
VPNs, proxies or similar services used to hide the actual location may also be treated as a rule violation. The same applies to abusive chargebacks, suspicious payment activity, identity concealment or attempts to bypass verification processes.
In case of violations, Wizardo casino may take measures. These may include warnings, requests for additional documents, restriction of individual functions, temporary suspension, permanent account closure, cancellation of bonuses, voiding of bets, withholding of withdrawals or reporting suspicious activity to competent bodies where required and permitted.
12. Responsible Gambling
Gambling should remain entertainment and should not be treated as a way to generate regular income or recover losses. You should only play with amounts you can afford to lose.
Depending on account functions, limits, breaks, self-exclusion or other protective options may be available. If gambling becomes stressful, difficult to control or creates pressure, you should take a break and contact support or a professional counselling service if needed.
13. Privacy, cookies and communication
Personal data may be processed where this is required for account management, verification, payments, security, game operation, support, communication, legal obligations or abuse prevention.
Cookies and similar technologies may be used to manage sessions, support security, provide technical functions, save settings or improve the platform. Marketing communications, personal offers or service notices may depend on consent, account settings or another permitted basis.
When contacting support, you should not send passwords, full card details or unnecessarily sensitive information. Privacy-related requests can be sent to [email protected].
14. Complaints and support
For questions, complaints, transaction problems, technical errors, account matters or uncertainties about bonus promotions, support can be contacted at [email protected].
The request should describe the issue as precisely as possible. Helpful details may include account email, time, amount, payment method, game round, error message or a short description of the steps already tried.
Passwords, full card details or unnecessarily sensitive information should not be sent. Wizardo casino reviews submitted requests according to internal processes; processing time may depend on the type, scope and complexity of the request.
15. Account closure and inactive accounts
You can request account closure through support. Before closure, pending withdrawals, verification, bonus terms, payment checks or ongoing disputes may need to be resolved.
Wizardo casino may restrict, suspend or close an account if these Terms are violated, verification is not completed, fraud is suspected, payments are disputed or use of the platform is not permitted.
If an account is not used for a longer period, it may be classified as inactive. Administrative measures may be applied according to the applicable terms. If fees are provided for, they will be shown in the applicable terms or in the account.
If account closure is related to problematic gambling behaviour, a break, self-exclusion or another protective measure may be more suitable than normal account closure.
16. Intellectual property
All website content, including logos, texts, graphics, software, designs, game interfaces, trademarks and technical systems, is protected by copyright or other rights. Use is permitted only within the intended platform functions.
Without prior permission, content may not be copied, modified, distributed, sold, made publicly available or used for personal commercial purposes.
17. Liability
Wizardo casino is liable only to the extent provided by law. No liability is accepted for technical disruptions, connection problems, maintenance, third-party provider issues, incorrect displays, events outside the operator’s control or unauthorized account use caused by shared or insecurely stored login details.
The platform is provided according to technical availability. Uninterrupted, error-free or always-available access cannot be guaranteed.
In case of system errors, interrupted games, unclear results or incorrect transactions, a review may be carried out. Corrections, cancellations or refunds are not automatic and are made only after review of the specific case.
18. Final provisions
Wizardo casino may change these Terms if this is required for legal, technical, regulatory, security-related or operational reasons. The current version is made available on the website and is decisive for continued use.
Additional rules for games, promotions, payments or technical functions remain applicable where they are intended for the relevant area. If any provision of these Terms is invalid, the remaining provisions continue to apply.
These Terms, together with additional rules, privacy information and the conditions shown in the account, form the basis for using Wizardo casino. In case of differences between language versions, the English version may prevail where this is provided in the full terms.
05/11/2026
Autor: Wizardo casino
